Last Revised: October 2023
Please note that this policy is subject to revision at the behest of Canlan Sports
Overview
Canlan Sports™ is the leading owner, operator, and investor in the multi-sport recreation sector
in North America. Our team is committed to creating sports communities that change lives for
the better, including surface booking for participants of all ages and skill levels.
Before booking a contract or spot ice rental, we understand that you may have some questions,
which is why we've introduced our Peace of Mind Policy to ensure you have all the information
you need prior to your next rental of any Canlan surface (ice, court or turf) with us.
We look forward to welcoming you to our community.
How does payment work?
Payments for surface rentals (CatchCorner) at Canlan Sports™ are due in-full at the time of
booking. At this time, online payments at the point of registration are accepted through Visa,
MasterCard, or Debit Card.
Payments for contract ice rentals at Canlan Sports™ are due as per the terms in your contract. At
this time, online payments at the point of registration are accepted through Visa, MasterCard, or
Debit Card. Postdated cheques (with prior arrangements made with the Canlan Sports complex)
can be sent in for the outstanding payments as per the payment terms in your contract. All ice
must be paid in full prior to use and in accordance with your contract payment terms.
**Please note that a $25.00 surcharge will be applied to any non-sufficient fund payments.
Can I cancel my multi week contract?
Once contracts are signed, there is a contract clause that indicates there are no cancellations or refunds. If you will not be using your contracted surface time, we encourage you to sell it off to a third party. Please note, the contract and liability is still in your (contract holder’s) name
Can I cancel my surface or spot ice booking
Surface and spot ice bookings are not cancellable or refundable.
Canlan Sports reserves the right to adjust the times outlined in the rental agreement up to 15
minutes or in the case where the rental area is a playing surface, to change the designated rink,
court or field. It is further understood that the official time for all playing surface sessions shall
be determined by the time clock located on the playing surface or rental office.
What happens if I have forgotten or neglected to cancel before my rental date?
- We are sorry, your payment will not be refunded, credited, or moved.
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